[RANDOM MUSINGS]
7 Ways Underpromising and Overdelivering Negatively Impacts Customer Satisfaction
A number of years ago I worked closely with a brilliant head of development for a software company who unfortunately never met a delivery date he could hit. His release dates were always vague, and they contained a myriad caveats. His philosophy was that the path to customer satisfaction was to … [Read More...]
The Test That Every Leader Should Take
Ever wonder if you are actually helping or are in fact hurting your team? Are they succeeding because of you or in spite of you? It's no mystery that good leaders obtain a more consistent and higher quality effort from their team than poor leaders. Studies have also shown that employee absenteeism, … [Read More...]
8 Keys to Creating a Shark Tank Feeding Frenzy
You have a terrific idea for the World's Best Ever Widget and are convinced that with some seed capital and the insights and influence of a seasoned entrepreneur your new company will be on its way to becoming the next Zappos, Amazon or Apple. Even better, you have auditioned and been accepted to … [Read More...]
The 10 Ingredients of the Customer Satisfaction Secret Sauce
Without question, happy customers buy more stuff and are your best evangelists and most powerful advocates. After more than two decades of working to accurately capture the pulse of my clients, I have become a big believer in the following ingredients as critical to constructing a successful … [Read More...]
Smart Entrepreneurs Don’t Believe Their Moms
Experienced entrepreneurs or those just starting out have learned not to believe their moms. There is no arguing that she is likely to be your biggest proponent, advocate and believer. And your mom means well when she tells you how terrific you are or how sure she is that you will be the one to … [Read More...]
Does Killing a Cat Make You a Leader?
My most insightful moment on the power of leadership occurred over 25 years ago on a quiet, nondescript street in Sacramento, California. Be warned, the following is graphic and may be disturbing to some. Hey, anybody know a good leader? On this particular day I found myself in a line … [Read More...]
[TOOLS & TECHNOLOGY]
Ford Asks Fans to Help Jimmy Fallon Write the New Lincoln MKZ Ad One Tweet at a Time
PSFK.com - Got nothing going on right now? Kind of bored? How about helping Jimmy Fallon write the new 2013 Lincoln MKZ … [Read More...]
Will Science Replace Resumes in Finding the Best Job Candidates? Cream.hr is Betting the Answer is Yes
Wired - Although the job market is flooded with available candidates, finding the applicants that are the best … [Read More...]
How Ben & Jerry’s is Using Instagram to Connect with Ice Cream Lovers
Fast Company - Ben & Jerry’s is partnering with ad agency Silver + Partners to reach out to the … [Read More...]
Tool Review: XpenseTracker — It’s The Bookkeeper Who Lives in My Phone
Are you one of the millions of individuals running a small business, operating as an independent contractor or in sales and … [Read More...]
Is Cash Dead? Starbuck’s Rolls Out Square, a Mobile-Payment Device, in 7000 Stores
USA TODAY - In the largest implementation yet of a mobile-payment device, Starbucks has begun processing all credit card … [Read More...]
3D Printing: The Fast Track to Building New Medical Implants and Prototypes
Forbes.com - The world of possibilities opened up by 3D printing technology is almost unlimited. TJ McCue, … [Read More...]
The Story of 4 Small Businesses that are Successfully Using Pinterest
Entrepreneur.com - Pinterest, the photo-sharing website, has rocketed from seven million unique visitors in December 2011, … [Read More...]
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