[RANDOM MUSINGS]

7 Ways Underpromising and Overdelivering Negatively Impacts Customer Satisfaction

7 Ways Underpromising and Overdelivering Negatively Impacts Customer Satisfaction

A number of years ago I worked closely with a brilliant head of development for a software company who unfortunately never met a delivery date he could hit. His release dates were always vague, and they contained a myriad caveats. His philosophy was that the path to customer satisfaction was to … [Read More...]

The Leadership Impact Test That Every Manager Should Have to Take...I'm Just Sayin'

The Test That Every Leader Should Take

Ever wonder if you are actually helping or are in fact hurting your team? Are they succeeding because of you or in spite of you? It's no mystery that good leaders obtain a more consistent and higher quality effort from their team than poor leaders. Studies have also shown that employee absenteeism, … [Read More...]

8 Keys to Creating a Shark Tank Feeding Frenzy

8 Keys to Creating a Shark Tank Feeding Frenzy

You have a terrific idea for the World's Best Ever Widget and are convinced that with some seed capital and the insights and influence of a seasoned entrepreneur your new company will be on its way to becoming the next Zappos, Amazon or Apple. Even better, you have auditioned and been accepted to … [Read More...]

Customer satisfaction secret sauce

The 10 Ingredients of the Customer Satisfaction Secret Sauce

Without question, happy customers buy more stuff and are your best evangelists and most powerful advocates. After more than two decades of working to accurately capture the pulse of my clients, I have become a big believer in the following ingredients as critical to constructing a successful … [Read More...]

Smart entrepreneurs don't believe their moms

Smart Entrepreneurs Don’t Believe Their Moms

Experienced entrepreneurs or those just starting out have learned not to believe their moms. There is no arguing that she is likely to be your biggest proponent, advocate and believer. And your mom means well when she tells you how terrific you are or how sure she is that you will be the one to … [Read More...]

Does killing a cat make you a leader?

Does Killing a Cat Make You a Leader?

My most insightful moment on the power of leadership occurred over 25 years ago on a quiet, nondescript street in Sacramento, California. Be warned, the following is graphic and may be disturbing to some.   Hey, anybody know a good leader? On this particular day I found myself in a line … [Read More...]

More from [FEATURED ARTICLES]

[FROM THE WIRE]

What Drives Employee Satisfaction? Secrets of America’s Happiest Companies

Fast Company - What is the secret sauce that creates the happiest employees? CareerBliss just … [Read More...]

Angel Investment Funds Focus on Participation by Women

Harvard Business Review - There's a quiet movement gaining momentum: increasing the number of women … [Read More...]

The Costco Success Formula for Customer and Employee Satisfaction

The New York Times - If you've spent any time in a Costco store, you can't help but walk away … [Read More...]

Jack Dorsey: The Master Entrepreneur Behind Twitter and Square

Forbes - Like Steve Jobs, Jack Dorsey is a disrupter on an epic scale. Not once, but twice. And who … [Read More...]

The Number of Entrepreneurs Starting or Running New Businesses Grew 60 percent in 2011

NEW YORK (AP) — The slow improvement in the economy inspired a huge surge in entrepreneurship in … [Read More...]

Copyright Infringement — Protecting Your Business From Copycats

Forbes - Hanging a patent or trademark on your wall looks great, but intellectual property rights, … [Read More...]

Is Steve Jobs’ Style of Leadership a Good Fit for Your Business?

Harvard Business Review - In the past few months there has been much debate on whether emulating … [Read More...]

Best Place to be an Entrepreneur? How About Brazil.

Forbes - Brazilian President Dilma Rousseff, third on the list of Forbes' The 100 Most Powerful … [Read More...]

The Results Are In: Bad Bosses Are Really Bad for Business

Harvard Business Review - If there is one thing you can provide your employees that most impacts … [Read More...]

Can You Launch a Successful Startup and Maintain Work/Life Balance?

Fast Company - Wait a second! How can we grow our startup working less than 70-80 hours a week? … [Read More...]

More [RANDOM MUSINGS]

[TOOLS & TECHNOLOGY]

Ford Asks Fans to Help Jimmy Fallon Write the New Lincoln MKZ Ad One Tweet at a Time

Ford Asks Fans to Help Jimmy Fallon Write the New Lincoln MKZ Ad One Tweet at a Time

PSFK.com - Got nothing going on right now? Kind of bored? How about helping Jimmy Fallon write the new 2013 Lincoln MKZ … [Read More...]

Will Science Replace Resumes in Finding the Best Job Candidates? Cream.hr is Betting the Answer is Yes

Will Science Replace Resumes in Finding the Best Job Candidates? Cream.hr is Betting the Answer is Yes

  Wired - Although the job market is flooded with available candidates, finding the applicants that are the best … [Read More...]

How Ben & Jerry’s is Using Instagram to Connect with Ice Cream Lovers

How Ben & Jerry’s is Using Instagram to Connect with Ice Cream Lovers

  Fast Company - Ben & Jerry’s is partnering with ad agency Silver + Partners to reach out to the … [Read More...]

Tool Review: XpenseTracker – The Bookkeeper Who Lives in My Phone

Tool Review: XpenseTracker — It’s The Bookkeeper Who Lives in My Phone

Are you one of the millions of individuals running a small business, operating as an independent contractor or in sales and … [Read More...]

Starbuck's Rolls Out Square to 7000 Stores

Is Cash Dead? Starbuck’s Rolls Out Square, a Mobile-Payment Device, in 7000 Stores

USA TODAY - In the largest implementation yet of a mobile-payment device, Starbucks has begun processing all credit card … [Read More...]

© Andrew Buckin - Fotolia.com

3D Printing: The Fast Track to Building New Medical Implants and Prototypes

Forbes.com - The world of possibilities opened up by 3D printing technology is almost unlimited.  TJ McCue, … [Read More...]

The Story of 4 Small Businesses that are Successfully Using Pinterest

The Story of 4 Small Businesses that are Successfully Using Pinterest

Entrepreneur.com - Pinterest, the photo-sharing website, has rocketed from seven million unique visitors in December 2011, … [Read More...]

More [BUSINESS TOOLS & TECHNOLOGY]

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